FAQ
Frequently Asked Questions
Booking Online
If you contact us and provide all the necessary information for the reservation, we can make a reservation on your behalf and send your ticket to your e-mail address.
Your reservation will be confirmed within 12 hours and an Order Confirmation Mail will be sent to you. Please make sure your order is confirmed.
When making a reservation, first write your flight departure time and then specify the time you want to be picked up from the hotel. It is recommended to be at the airport at least 2 hours before your flight for international flights and 1.5 hours before for domestic flights. Determine the time you want to be picked up by including the transportation time in this time. (If there is a problem with your pick-up time, we will get back to you and make the necessary changes.)
General Information
The number of people you specify during the reservation or the vehicle you choose according to your request will be waiting for you at the transfer time.
Whether you are staying at a hotel, a summer residence or elsewhere, we also make your return transfer to the airport from the address you give us for your transportation to the airport.
We operate in Antalya Airport and Surrounding Provinces. You can rest assured that we are ready to go the extra mile to serve you.
If you have paid your transfer fee via bank transfer/eft and canceled your transfer under the specified conditions, your total transfer fee will be refunded to the bank account numbers you will provide to us.
If you wish, you can pay the transfer fee during your transfer in cash and/or money order, eft or credit card in the vehicle.
Of course, when you share the invoice of your transfer fee by contacting us and share your billing information, our accounting department will send you the invoice to your address as soon as possible.
You can select the number of “Baby / Child Seats” during the reservation process and write the type of seat you want and the age of your child in the “Note” box on the reservation form.
You must specify the type and dimensions of your luggage in the “Your Note” box on the reservation form. Necessary information will be given when your reservation is confirmed.
You must specify your pet’s type and cage sizes in the “Your Note” box on the reservation form. Necessary information will be given when your reservation is confirmed.
Frequently Asked Questions About Airport Reception and Transfer
Our staff will greet you at the terminal exit gate with a sign written Antalya Airport Transfer .com. Extra details about the welcome are written in the confirmation e-mail.
In case of delay, please inform us using one of our communication channels.